Department of Water County of Kauai
Ko'u Wai
Customer Account Portal
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To comply with enhanced payment security requirements, our payment processor, Stripe, will require all customers to re-enter any saved credit card or bank account payment information and re-establish any automatic payment settings associated with credit cards beginning June 1, 2026, after 10:00 a.m. HST.
If these updates are not completed, automatic payments using credit cards and one-time online payments will not be processed successfully after 10:00 a.m. HST on June 1, 2026.
Important: Automatic bill payments established directly with the Department of Water using a bank account will not be affected. Only automatic credit card payment arrangements set up through this online portal require action.
To comply with enhanced payment security requirements, our payment processor, Stripe, will require all customers to re-enter any saved credit card or bank account payment information and re-establish any automatic payment settings associated with credit cards beginning June 1, 2026, after 10:00 a.m. HST.
If these updates are not completed, automatic payments using credit cards and one-time online payments will not be processed successfully after 10:00 a.m. HST on June 1, 2026.
Important: Automatic bill payments established directly with the Department of Water using a bank account will not be affected. Only automatic credit card payment arrangements set up through this online portal require action.
Some features of the Customer Account Portal are not compatible with Internet Explorer. It is recommended that a different web browser be used.