Department of Water County of Kauai
Ko'u Wai
Customer Account Portal
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Due to enhanced payment security requirements, beginning June 1, 2026, our payment provider, Stripe, requires all customers to re-enter any saved credit card or bank account payment methods and re-establish any automatic bill payment settings currently set up with credit cards.
If these updates are not completed, automatic payments made with credit cards and one-time online payments will not process successfully after June 1, 2026.
Please note: automatic bill payments set up directly through the Department of Water using a bank account are not affected. Only automatic credit card payments configured through this online portal require action.
Due to enhanced payment security requirements, beginning June 1, 2026, our payment provider, Stripe, requires all customers to re-enter any saved credit card or bank account payment methods and re-establish any automatic bill payment settings currently set up with credit cards.
If these updates are not completed, automatic payments made with credit cards and one-time online payments will not process successfully after June 1, 2026.
Please note: automatic bill payments set up directly through the Department of Water using a bank account are not affected. Only automatic credit card payments configured through this online portal require action.
Some features of the Customer Account Portal are not compatible with Internet Explorer. It is recommended that a different web browser be used.